Terms and conditions

Hotel: booking

Online bookings are made through the auberge's booking engine. Card details are required to guarantee the booking.

To confirm a stay, the auberge asks for a deposit of 30% of the total amount, payable within 10 days of receiving the confirmation message. The deposit can be paid by bank card, cheque or bank transfer: please state your preference in the booking comments.

Prices include VAT at 10%. The tourist tax (€0.60 per person per night) is not included. Check-in 3pm to 8pm, check-out 7:30am to 11am.

Hotel: cancellation

Cancellation up to 72 hours before arrival: free of charge.

Between 72 and 48 hours before arrival: 30% of the price of one night.

Between 48 and 24 hours before arrival: 50% of the price of one night.

Less than 24 hours before arrival, on the day of arrival or in the event of a no-show: 100% of the price of one night.

Restaurant: booking

A booking is only accepted once it has been confirmed by the auberge. The auberge reserves the right to refuse a booking if there has previously been an unannounced no-show or a failure to pay.

For groups, the final number of diners must be confirmed 10 days before the date of the meal, by email or by phone. Failing this, the number given at confirmation will be used for preparation and invoicing, except in cases of force majeure.

Bookings made through a partner website do not take priority on the waiting list and may need to be reconfirmed. If there is a problem, please contact the website you booked through; booking direct remains the safest option.

Restaurant: card guarantee and cancellation

A card guarantee may be requested for any booking of 10 people or more. It serves as compensation if the booking is not honoured. The information requested when booking is mandatory and must be valid.

Any cancellation of a confirmed booking must be notified 24 hours in advance. A change of date or time counts as a cancellation. If a booking is not honoured or is cancelled less than 24 hours before the scheduled time, the amount stated at confirmation will be charged.

Restaurant: deposits

For certain services, such as a set menu, a deposit is required; the amount is stated in the proposal. The deposit is deducted from the final bill. If a confirmed booking with a deposit is cancelled, the deposit is forfeited: the restaurant does not refund deposits.

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to catering and accommodation services provided on a specific date.

Contact

For any questions about a booking: 04 93 59 38 01 or info@auberge-gorgesduloup.com.